Self Storage FAQ

Customer Support business hours are from 9 AM to 6 PM. Regular access hours are from 7 AM to 9 PM. Customer Support contact phone number is (409) 203-4147 and email is admin@curiostorage.com.

Regular access hours are from 7 AM to 9 PM. You can access your unit at your convenience with our 24-hour access for an extra cost. You can set up your 24/7 access by calling our Customer Support at (409) 203-4147 from 9 AM to 6 PM. You can also email/text us to request us to activate this service.

Yes, you can set up your 24/7 access by calling our Customer Support at (409) 203-4147 from 9 AM to 6 PM or email/text us about this. This has a $20 per month cost.

Call during customer support hours for assistance regarding forgotten access codes. For your protection, we will request proof of identity. If you need your code outside of business hours, you will need to check for your move-in confirmation email or SMS where the code was originally sent to.

For emergencies like this outside of business hours, please call our Customer Support line (409) 203-4147, option 1.

Our facilities are equipped with security features that help deter crime. We offer the following security measures to protect your belongings.

• 24-hour video monitoring with police dispatch when needed
• Electronic keypad access to gated areas
• Clean, well-lit facilities

You can restrict access to yourself, or you may designate specific people to have access to your unit.

No, we do not offer dumpster privileges. Some properties have dumpsters at the facility but they are for maintenance purposes only. If a tenant is caught in our video surveillance throwing trash at the property, there will be a $100 fee added to their bill.

Check the Size Guide on our website Size Guide.

A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway. It is generally on the first floor and allows for easy storage of large and heavy items.

Climate-controlled units are interior units that ensure less dust, pests, and humidity that might ordinarily harm your belongings. These units are kept no warmer than 77 degrees F in the summer and warm enough in the winter by keeping a stable temperature all year long. We recommend storing your most valuable items in a climate-controlled storage unit.

Yes. Anything that could increase the risk of damage to your belongings or those of others is prohibited.

Firearms, munitions, guns, or explosives

• Food and pet food
• Flammables, explosives, radioactive materials
• Live plants
• Lead paint, asbestos, urea formaldehyde, petroleum products, or methane
• Medical waste
• Stolen goods
• Cash (not covered by insurance)

Yes, any of our units are restricted to only storage purposes. The following activities are considered prohibited:

• Sleep inside the units
• Remain inside the unit with the doors closed
• Stay within the property for over 2 hours at a time (special cases might need previous authorization)
• Use the unit as a workshop
• Bring strangers into the property without previous authorization
• Disposing trash inside the property
• Access the property/unit when access has been restricted, this will be considered trespassing and the police will be dispatched

This list is illustrative and not exhaustive. We reserve the right to take action against any use that violates our terms of service, regardless of whether it is explicitly listed above.

For vehicles, we need more information about the type of vehicle before getting the green light to store it inside of a closed drive-up unit. Please contact our Customer Support team during business hours to get more information on this. We also offer open parking spaces in some of our properties, you can ask about them as well in case you need them.

Our storage facilities regularly run specials. For detailed information check the location website. Prices and promotions before rent are subject to change.

If your unit has been past due before, or if our Property Manager finds it without a lock, we will place one of our locks on it. These are usually red combination locks. If your balance is up to date, you should have received an email and an SMS with the lock combination. You can also call our Customer Support line during business hours and request the combination. Sometimes, we might need the serial number on the lock so if you can take a picture of it, it might come in handy.

If you need to use it for your unit, feel free to. However, be aware that failing to return our lock or continuing to use it as your regular lock, will incur extra charges on your bill such as a $20 monthly charge to keep using the lock or a $40 one time charge in case the lock is lost while in your possession. Your best bet is to return it to our white lock return box once you take it off.

You will have two options in this case, you can request that we cut your lock for $40 and our property manager will cut it on their next visit, or you can cut the lock yourself as long as you don’t damage the door and latch. You must get prior approval from our Customer Support to avoid getting the police called on you.

StorageDefender’s Smart Units keep you connected to your valuables with real-time text message alerts whenever there’s activity in your storage unit, Best of all, no app, Bluetooth, or Wi-Fi is needed. Get straightforward notifications sent directly to your phone.

For more information on Smart Units, check out our Smart Unit page here.

You can check the sizes and prices of units on our website.

Our rental contracts are all month-to-month. No long-term lease is required. We only need to be notified if you ever plan on moving out to stop the billing process.

Yes, you can schedule a visit to the property to check the units before renting. You must schedule this via phone call to our Customer Support line during business hours and you will be asked to provide pictures of a valid government issued photo ID so we can let you in.

Curio Storage offers a protection plan for our tenants in case that something happens to the belongings inside the unit. You can read more information about it on our website. We do require that all our tenants have either one of these plans or their own insurance.

We charge a one-time administration fee of $20 to every new tenant that rents for the first time.

You can pay your bill conveniently through our online bill pay feature by clicking on the Pay Rent button on our homepage, you can also pay over the phone at (409) 203-4147 or you can also request a payment link to our Customer Support team. We only accept payments with a Credit or Debit card.

At this moment, all new tenants will have the 1st of the month as their due date by default. This cannot be changed but in the future, we hope to offer the option to change due dates again.

Yes! You can request a transfer to a smaller or bigger unit anytime by calling our Customer Support line during business hours or via email at admin@curiostorage.com. We only ask that you send us a picture of your empty previous unit once you are done with it so we can finalize your transfer to your new unit. Please be mindful that these movements will cause changes on your bill based on prorated charges for the old and new units.

We bill on the 1st of each month. If your payment is late, we grant every customer a 4-day grace period. Late fees will be charged beginning on the 5th of each month or on the 5th day after your due date. On the beginning of the 4th day of lateness, any account that is past due will get their gate access code blocked and an overlock will be placed on the unit.

If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. We never want this to happen. To prevent this from happening, we offer the following options.

1. Call our Customer Support line and arrange for our “One Time Grace Period Program.” This program will allow you a one-time catch-up program.
2. If, during the first month of your lease, you find that you will be unable to pay, let our Customer Support team know and immediately move out. This will stop all collection efforts.

Additionally, your unit will be overlocked with one of our locks. This lock must be returned upon payment of the unit to not incur in extra charges for using/losing it.

We would like to avoid this as much as possible, but in the case that your unit ends up entering the auction process, you will see a lien fee of $20 around the 15th day of being past due and an auction fee of $30 when your unit has been scheduled to enter our next auction. If you want to recover your unit at this point, all these fees must be paid in full.

As we offer month-to-month leases, we don’t require you to stay for a specific amount of time. Once you are done using the unit, you must let us know so we can schedule your move out at the end of the current month that you paid for, to avoid further billing from happening. Once you are done, please take a picture of the empty and clean unit with the unit number clearly visible and send it to us at (409) 203-4147 or via email at admin@curiostorage.com. Once the move out is completed, you will receive an email to let you know.